Refund Policy

14-day refund window

You may request a full refund within 14 days of purchase if you have used less than 20% of the credits included in that purchase.

Always refundable

• Duplicate charges for the same order
• A charge you did not authorise
• A confirmed technical fault that prevented access and could not be resolved

Not eligible

• Requests made more than 14 days after purchase
• Purchases where more than 20% of the credits have been consumed
• Credits consumed by output you were unhappy with, where the tool functioned correctly
• Accounts terminated for breach of the Terms of Service or Acceptable Use Policy

How to request a refund

• Email contact@amplifycreativeai.com with the subject "Refund request"
• Include the purchase email and order reference
• Tell us briefly what went wrong

Processing time

We review requests within 2 business days. Approved refunds are returned to the original payment method by our payment provider and typically appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before opening a dispute with your bank — we can almost always resolve the issue faster. Accounts with an open chargeback are suspended until it is resolved.

Contact us

Amplify Creative, LLC 155-36 Lahn Street, Jamaica, NY 11414, United States Email: contact@amplifycreativeai.com

We answer every message within 1 business day (Mon–Fri, 9am–6pm ET).